Shipping policy

Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping at [Insert Store Name]. This Shipping Policy outlines our procedures, shipping options, timelines, and terms regarding the delivery of your orders within the United States and internationally.

If you have any questions, please reach out to us at bark@mischiefpaws.com

1. Order Processing Times

Processing Time: All orders are processed within [1–3] business days (Monday through Friday, excluding federal holidays).
Order Cut-off Time: Orders placed after [5:00 PM EST] will begin processing the following business day.
During peak promotional periods or holidays, processing times may take an additional [1–2] business days. You will receive an email notification as soon as your order has shipped.

2. Domestic Shipping Rates & Estimates (United States)

Shipping charges for your order will be calculated and displayed at checkout. We offer the following domestic shipping methods:

Shipping Method	Estimated Delivery Time	Standard Rate
Standard 0-150g	3–7 business days	$3.59
Standard 151-500g	3–7 business days	$5.99
Standard 501-1,200g	3–7 business days	$10.49
Standard 1,201g and up	3–7 business days	$15.49

Delivery times are estimates provided by our carriers (USPS, UPS, FedEx) and are not guaranteed. Delays may occur due to severe weather, carrier bottlenecks, or holiday volumes.

3. Shipping to P.O. Boxes & APO/FPO Addresses

We [do / do not] ship to P.O. Boxes.
We [do / do not] ship to APO/FPO military addresses. (If yes: Please allow additional transit time for APO/FPO orders).

4. International Shipping

We offer international shipping to selected countries.

Estimated Delivery Time: 7–21 business days, depending on the destination and customs clearing times.
Duties, Taxes, & Customs: International orders may be subject to import duties, value-added taxes (VAT), and customs fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in our shipping rates or product prices.

5. Order Tracking

When your order ships, you will receive an automated email containing your tracking number and a link to view the transit progress. Please allow up to 24–48 hours for the tracking information to update on the carrier's portal.

6. Incorrect Shipping Addresses

Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer. If you notice an error in your address, email us immediately at bark@mischiefpaws.com If the order has already been processed or shipped, we cannot adjust the delivery address.

7. Lost, Stolen, or Damaged Packages

Damaged Items: If your package arrives damaged, please take clear photos of the damaged packaging and items and contact us within [7] days of delivery at bark@mischiefpaws.com so we can assist with a replacement or carrier claim.
Stolen / Missing Packages: If your tracking information states that your package was delivered, but you have not received it:
1. Check around your property, with neighbors, or with your local building management.
2. Contact the shipping carrier directly to inquire about the exact drop-off location.
3. If the package remains missing, contact us within [14] days of the marked delivery date.